1. General Policy We want you to be completely satisfied with your purchase from our grocery and masala business. If for any reason you are not satisfied with a product, you may request a return or exchange in accordance with the terms and conditions outlined in this policy.

2. Eligibility for Returns
2.1 Damaged or Defective Products : If you receive a product that is damaged or defective, please contact our customer support within 9820599028 days of receiving the order. We will require relevant details and supporting evidence, such as clear photos or videos, to assess the situation and process the return or exchange accordingly.
2.2 Incorrect Orders: In the event of receiving an incorrect order, please immediately return the product at your doorstep to delivery boy. & please contact immediately on provided mobile number 9820599028.

3. Return Process
3.1 Authorization: Before returning any product to a courier person, please contact our customer support 9820599028 & mentioned the order no of that product to request a return to the courier boy. Unauthorized returns may not be accepted or processed.
3.2 Packaging: Please ensure that the returned product is securely packaged to prevent any damage during transit.
3.3 Return Shipping: The customer is responsible for the cost of return shipping unless the return is due to a mistake on our part, such as shipping an incorrect or damaged item. We recommend using a trackable shipping service to ensure the safe return of the product.
3.4 Condition of the Product: To be eligible for a return or exchange, the product must be unused, unopened (if applicable), and in its original packaging. Please include all accessories, documentation, and promotional materials that were originally included with the product.

4. Refund or Exchange
4.1 Refund: Refunds, if applicable, will be processed within one week of the placed order date in accordance with our refund policy, which may vary based on the circumstances.
4.2 Exchange: If you prefer an exchange instead of a refund, please specify your preference when requesting the return authorization. The support team will make arrangements for the exchange of the product with the correct item, subject to availability.

5. Non-Returnable Items For reasons of health, safety, and hygiene, certain items are generally non-returnable. These items may include perishable food products, opened or used masala products, and items with an expiry date that has passed. We encourage you to review the product description and any applicable restrictions before making a purchase.

6. 7. Contact Information If you have any questions, concerns, or inquiries related to our return policy or need assistance with a return or exchange, please contact our customer support team 9820599028. We will be happy to assist you and provide any necessary guidance.